General Conditions of Sale adopted by Mediterranea Cosmetics Srl SB

Article 1 - Premises
The specific conditions of each sale (goods purchased, price, methods, etc.), these general conditions of sale, the general conditions of use of the Site (see definitions below) and the personal data protection policy constitute the entire contractual relationship that regulates all sales through the Site and other forms of direct communication, such as, by way of example and not limited to, paper mailings, telephone, email, social channels.
All sales concluded through the Site, the points of sale and other forms of direct communication to the end customer are subject to the application of this contractual discipline, in particular of these general conditions of sale. By sending an order, the customer accepts these conditions as binding.
These Preambles constitute an integral part of the general conditions of sale.
The collection and use of customers' personal data for the purpose of placing an order on the Site takes place in compliance with the Privacy policy, to which reference is made.

Article 2 - Definitions
Good(s): any good that Mediterranea Cosmetics Srl SB offers for sale on the Site.
CGV: these General Conditions of Sale.
Customer: the User who accesses the Site uses it and/or contacts us through other means of communication provided to transmit an order for the purchase of Goods on the Site.
We: Mediterranea Cosmetics Srl SB, which offers its Goods for sale on the Site and other forms of direct communication-
Contracting Parties: the parties who undertake to observe these GTC, i.e. the Customer (You) Mediterranea Cosmetics Srl SB (We)
Site: the Internet site of Mediterranea Cosmetics Srl SB, accessible at the following address: www.mediterranea.it

Article 3 - Scope of application
These GTC define the respective obligations of the Contracting Parties in relation to the sale of Goods through our channels and in particular our online store, accessible on the Website www.mediterranea.it as concluded through the process of placing an order pursuant to Article 7 of these conditions.

Article 4 - Identification of the seller
The website www.mediterranea.it is managed by the company Mediterranea Cosmetics Srl SB, with registered office and operational headquarters in Imperia, respectively in via Giacinto M. Serrati 36 and in via de Sonnaz 27, CF and VAT number 01784730085, registered in the Imperia Company Register at number 01784730085.
Customer Service is available and can be reached by telephone and email: +39 0183 391 391 | servizioclienti@mediterranea.it from Monday to Friday from 8.30 am to 7 pm and on Saturday from 9 am to 1 pm. Sundays and public holidays are therefore excluded.

Article 5 - Customer Responsibility
The Customer declares to be legally capable and to be 18 years old at the date of placing the order. In the context of these GTC, the Customer acts for personal purposes, excluding any professional or commercial purpose in the resale of the purchased products.
The Customer undertakes to provide information, in accordance with these GTC, that is accurate, precise and up-to-date.
The Customer is the holder of the credit card and/or PayPal account used to make the payment for the ordered Good or Goods, in accordance with the order forwarding process referred to in Article 7 of these conditions, or confirms that he/she has the formal authorization of the holder.
The customer account login and password are confidential. The Customer undertakes not to disclose them to third parties.

Article 6 - Offer and price
The representation of the products on our website does not have the value of a contractual offer, but rather fulfills the function of an online catalogue for illustrative purposes only. All the Goods offered on the Site are described in good faith and in the most truthful way possible.
Offers and prices are expressed in euros and are valid only on the date of placing the order. They can be modified at any time without notice.
The price reductions or other promotional offers indicated on the packaging of the products ordered are already included in our sales prices shown on the Site.
Between the Contracting Parties, only the price shown on the Site shall be valid. The prices proposed at the end of the ordering process indicate the overall amounts including any taxes and duties, delivery costs and any other charges.
Due to the significant amount of information on our Site, it is possible that there may be inaccuracies; where the price indicated appears to be clearly incorrect, the Customer may not demand the conclusion of the sale at the aforementioned incorrect price.
However, if there are errors or other inconveniences attributable to the functioning of the computer systems, and as a result a price different from the actual one is indicated by mistake, Mediterranea Cosmetics Srl SB reserves the right to contact the Customer to verify whether he/she still wishes to purchase the product at the correct price or to cancel the order.
For safety reasons, we do not offer medicines for sale but only cosmetics.

Article 7 - Conclusion of the contract

7.1. Order forwarding. Single or recurring orders
The order can be single or recurring and it is the Customer's responsibility to indicate at the time of purchase whether he/she intends to receive the product for a single shipment or on a recurring basis upon expiry of the term indicated at the time of the order.

The Customer can then set the order by indicating whether it is an order whose execution by Mediterranea Cosmetics must be repeated periodically at the deadline indicated by the Customer at the time of purchase. In this case, the Customer undertakes to pay Mediterranea Cosmetics the price indicated at the time of the order on the occasion of each recurring delivery of the product. The Customer can revoke the recurring purchase order at any time, it being understood that the revocation will be executed after 10 days from the moment in which it is received by Mediterranea Cosmetics. It is therefore the Customer's responsibility to carry out the revocation in good time to avoid sending the product itself.

All orders placed on the Site go through a series of successive phases: each of them is concluded by confirming the order with the appropriate command that is displayed on the screen.

The ordering process allows you to easily understand which payment methods are accepted, the delivery methods offered and the associated costs. By clicking on the payment button, the Customer places a final order for the items in the cart. Confirmation of receipt of the order takes place immediately upon receipt of the order. This confirmation of receipt of the order does not constitute final acceptance of the order.

7.2 Reservation of non-validation of the order
We reserve the right not to validate the order, in particular in the following cases:

• in case of goods not available in stock.
  
• in the event of refusal to validate the payment by the issuer of the payment card used, or in the event of fraud or reasonable suspicion of fraud;
  
• in the event that, in the context of previous transactions, the right of withdrawal has been exercised in a manner that is not compliant with Article 12 of these conditions or abusively;

It is understood that in this case, any amounts already paid by the Customer will be fully refunded as soon as possible, the order will be cancelled and the purchase contract will be considered not concluded.

7.3 Sending a confirmation email and forming the purchase contract
The purchase contract is concluded when the customer receives confirmation of the order being taken charge of via the channel selected for the purchase and, for those who have consented to the use of their email as a means of communication, a specific email confirming the shipment of the order.

In the event that payment by bank transfer is provided, confirmation and processing of the order will only take place following receipt of the credit, unless otherwise agreed for the specific case.

It is the Customer's responsibility to verify receipt of such order confirmation and shipment message in his/her email inbox, including spam or junk mail folders, where applicable.

Article 8 - Validity and justification of the order
Without prejudice to other written documents or any other evidence stored on other durable media to which the Customer has access, it is agreed that the computerised records stored in our computer systems or those of our host may be used as proof of communications, the content of orders, their date and payments made between the Contracting Parties.

Article 9 – Delivery of goods
Following the sending of the email confirming the shipment of the order, pursuant to article 7.3 of these GTC, we undertake to deliver the ordered Goods to the delivery address indicated during the ordering process.
The delivery of the Goods takes place via postal parcel, through a courier appointed by us, to the shipping location indicated by the Customer.
Delivery times are generally between 2 and 5 working days, unless otherwise specifically indicated on the Site or in the event of force majeure.
We will communicate any shipping restrictions/constraints at the latest at the start of the ordering process.
For all orders, shipping charges will apply in accordance with the information provided on the Site at the time of ordering. The transfer of any risk of loss or damage to the Goods takes place upon receipt of the Goods by the Customer, or when the Customer or a third party designated by the Customer and other than the carrier physically takes delivery of such Goods.
Any complaints relating to an obvious defect in the Goods delivered, incorrect quantities or incorrect item codes compared to the order confirmed on the Site must be notified to our customer service, whose contacts are indicated in article 4 of these conditions, from the receipt of the products. This clause has no impact on the right of withdrawal and the legal guarantees you benefit from, if applicable, in accordance with these terms.

Article 10 - Payment conditions
The payment methods offered are those indicated on the Site; other payment methods may be offered, which we will notify at the latest at the beginning of the ordering process. We reserve the right to change the payment methods available without notice. For cash on delivery payments, a fee of €2.40 is required.
In the event of incorrect bank details being indicated, failure to authorise the credit institution or insufficient funds in the account, with the involvement of the Customer or a third party linked to the latter, the associated costs and fees due to the banks will be borne by the Customer.
Payment of the purchase price is due upon conclusion of the contract.

Article 11 - Invoices
Mediterranea Cosmetics is exempt from the obligation to issue an invoice to Consumers according to Article 22 of Presidential Decree no. 633/72, Article 2, letter oo), of Presidential Decree 21 December 1996 no. 696 and Article 1, paragraph 1, letter a) of Ministerial Decree 10 May 2019. However, the obligation towards the Professional exists.
Customers who purchase through the site and require an invoice must request it at the time of ordering. If they order by phone, they must make the same request and provide the same data.

Article 12 Customer's right of withdrawal
The Customer has the right to withdraw from the order, without having to provide reasons, within fourteen (14) calendar days from the date on which the aforementioned or a designated third party, other than the carrier, has physically taken delivery of the Goods. To exercise this right, the Customer must communicate the intention to withdraw within the term of (14) fourteen days by giving notice by letter sent by post to the Mediterranea Cosmetics Customer Service at Hubrise, via Adua 33, 13855 Valdengo (BI). It is also possible to use the following withdrawal form template .

It is also possible to notify us by calling Customer Service on 0183 391391 or by writing to servizioclienti@mediterranea.it .
We reserve the right not to accept Goods that are not returned intact and in the same condition in which they were delivered. For reasons of hygiene and health protection, we cannot accept the return of Goods unsealed after delivery.
The Customer undertakes to return the Goods to us without delay and in any case within fourteen (14) calendar days from the communication of the intention to exercise the right of withdrawal.
Return costs are at our expense if a problem attributable to us has arisen in the processing and delivery of the order. Otherwise, the direct return costs will remain the sole responsibility of the Customer.

We will refund the amount paid at the time of the order, including shipping costs (excluding any additional costs, where the Customer has opted for a more expensive shipping method than the standard shipping proposed), within fourteen (14) calendar days from the date on which we received notification of the intention to withdraw from the order. However, we reserve the right to postpone the refund until the actual receipt of the Goods or until receipt of proof of shipment of the Goods by the Customer, whichever of the two events occurs first. We will refund using the same payment method used for the initial transaction, unless a different payment method is explicitly agreed with the Customer. In the specific case of payment by cash on delivery upon receipt of the products, the refund will be made by bank transfer or other form agreed with the Customer. It will also be possible to agree that the refund will be made by issuing a purchase voucher or a discount voucher of an amount equal to or greater than the amount spent by the Customer for his purchase and spendable on the website www.mediterranea.it
The Customer may be held responsible for the depreciation of the Goods as a result of manipulations other than those necessary to establish their nature, characteristics and correct use.

Article 13 – Thrilled or Reimbursed
Mediterranea Cosmetics Srl SB has provided an additional form of protection in addition to the guarantee of conformity provided by the Law and, being sure of the quality of the products it offers to its Customers, it wanted to expand the concept of the "Satisfied or refunded" formula, renaming it "Enthusiastic or refunded": in the name of the latter, it undertakes to extend the return up to 90 days in the event that the Customer who has purchased is not satisfied and enthusiastic about the product.
The procedure for making a request to Mediterranea Cosmetics Srl SB is the same as that provided for the case of return referred to in Article 12.

Article 14 - Archiving of the contract
We electronically record the concluded contract.
The Customer may access the archived contract of which he is one of the contracting Parties by contacting our customer service, whose contact details are given in Article 4 of these GTC.
The aforementioned archived contract may under no circumstances be made available to third parties.

Article 15 - Limitations of liability
We reserve the right to reject an order for justified reasons, without any liability on our part, for example due to (without this list being exhaustive) the communication of manifestly incorrect data, failure to pay or failure to authorise the Customer's financial institution, orders relating to an unusually high number of Goods, etc.
In the event of non-performance, we cannot be held liable where such non-performance of the purchase contract, or its incorrect performance, is attributable to the Customer, or is attributable to unforeseeable and insurmountable circumstances of a third party external to the performance or, finally, to a case of force majeure.
Given the current state of technology, we cannot guarantee that data communication via the Internet is error-free and/or possible at all times. We therefore decline any liability for any technical and electronic errors that are beyond our control, in particular in the event of delays in processing orders.

Article 16 - Legal guarantees
The legal guarantees of conformity for the Goods are fully effective.
Where a conventional guarantee is indicated in the description of an item, the Customer's rights towards us remain unchanged.
The products sold by Mediterranea Cosmetics Srl SB, which represent consumer goods, are subject to the two-year legal guarantee pursuant to articles 128-130 of the consumer code. The application of the guarantee must be requested directly by the Customer, after having reported it to Mediterranea Cosmetics within two months of discovering the defect, by sending an email to the address: servizioclienti@mediterranea.it
In the event of a lack of conformity, Mediterranea Cosmetics Srl SB reserves the right to offer the Customer the appropriate remedies. The guarantee related to other goods, such as supplements, or in any case related to products that have an expiration date printed on the packaging, are guaranteed regarding their conformity exclusively until that date.

Article 17 - Final provisions

17.1 Modification of the GTC
We reserve the right to modify these GTC at any time, without notice, based on changes made to the service, changes in legislation or for any other legitimate reason.
In the specific case where it is necessary to adapt the service to legislative changes, we will do everything in our power to provide for such adaptations as soon as possible. During this period, the Customer acknowledges that we cannot be held responsible for temporary lack of conformity.
The new GTC will be put online with an indication of the update date and will be immediately applicable to the Customer.
The version of the GTC that is binding on the Customer is permanently available on the service.
The Customer undertakes to keep himself informed of such changes by regularly consulting the relevant Service page of the GTC.

17.2 Force majeure
Notwithstanding anything to the contrary, neither Party shall be liable for any delay in performing or failure to perform its obligations as a result of force majeure events.

17.3 Reports
We act as an independent service provider towards you.
We are not obligated to intervene in the event of a dispute between the User and other users of the Service or between the User and third parties. The Customer exonerates us and our directors, employees and other members, from any action or claim for compensation, of whatever nature, known or not, that may arise from the disputes to which it may be a party.

17.4 Communications and notifications
Any communications or notices sent by us to you will be deemed effective if sent to the email address you provided to us, even if it is no longer valid.

17.5 Complaints
For any information, question or complaint regarding the Site or the GTC, the Customer can contact us through our customer service by telephone on 0183 391391 or by writing to servizioclienti@mediterranea.it .
You can also use the European Online Dispute Resolution platform, available at http://ec.europa.eu/consumers/odr .
Otherwise, without prejudice to the rights recognized to consumers by mandatory Italian provisions regarding cases in which Italian jurisdiction applies (Legislative Decree 206/2005, Consumer Code), the Italian authorities are the only competent authorities, regardless of the place of delivery and the payment method accepted, in accordance with Article 15.8 of these conditions.

17.6 Competent court
For all disputes that may arise between Mediterranea Cosmetics Srl SB and the Customer, the court of the place of residence or domicile of the Customer will have exclusive jurisdiction.

Last updated: 04/15/2024