Frequently Asked Questions

How can I place an order online?

To access all exclusive benefits and allow us to offer you the best possible service, we recommend creating an account. However, you can also shop without registering. Simply browse the website, select the product you want, and click “Proceed to checkout”.If you prefer not to register, select “Continue as guest”, enter all the required shipping details, choose your payment method, and confirm your order.We are here to assist you at every stage of the purchasing process.

I can no longer access my personal account

If you are having trouble logging in, please follow these steps:

1. Check that the email address you are entering is the same one you used when creating your account.
2. If the email address is correct, make sure you completed the registration process by clicking the confirmation link you received by email.
3. If you registered using a social login option, such as Google or Facebook, remember that you do not need to enter a password to access your account.

By following these instructions, you should be able to access your account without any issues. If you are still experiencing difficulties, please contact Customer Care for further assistance.

Which credit cards do you accept?

You can pay using the main credit cards, including Visa, Mastercard, and prepaid cards.

Is payment secure?

The confidential data relating to your credit card is not processed by our systems, but is handled exclusively by the banking network. This data is not stored in any database.

Your transaction takes place securely through an encrypted and protected connection, ensuring maximum security for your financial data. You can shop with complete confidence, knowing that your privacy and the security of your information are a priority for us.

I forgot my password. What can I do?

To reset your password, please follow these steps:

1. Click “Log in” on the main page.
2. Then select the “Forgot your password?” option.
3. You will be asked to enter the email address you used when registering.
4. After entering your email address, click “Send”.
5. You will receive an email with detailed instructions on how to reset your password.

By following these steps, you will be able to recover and reset your password quickly and easily.

Can promotions be combined?

The validity conditions and the possibility of combining promotions are specified in the documentation provided for the various offers included in our catalogues and emails.

We invite you to read this documentation carefully to fully understand the details of each promotion and to ensure maximum transparency and clarity regarding the conditions of use.

If you have any further questions or doubts, please do not hesitate to contact us for additional assistance. We are here to help.

How can I register on the website and create an account?

To register, click “Log in” at the top right of the homepage. In the New Account section, click “Register now” and complete the fields that will be shown to you step by step.

At the end of the process, you will receive an email containing a link that you will need to click to confirm your registration.

You can also register while placing an order: select the products you want to order and click “Proceed to checkout”. In the window that opens, click “Register now” in the “New Account” section. Fill in all the fields and then click confirm.

In this case too, to complete the registration, you will need to confirm it through the link received by email.

FAQ – Mediterranea Cosmetics Products

Are your cosmetics tested on animals? Are they cruelty-free?

Mediterranea has never tested its products on animals, and its products do not contain ingredients tested on animals. Under the European Cosmetics Regulation, any cosmetic product created after 2013 cannot in any way support animal testing, whether or not the packaging displays a “cruelty-free” certification. Since animal testing is prohibited by law, we do not use a cruelty-free label.

Do your cosmetics contain ingredients of animal origin?

No, the ingredients used are generally not of animal origin, but are either natural or synthetic.

In very rare cases, substances produced by animals may be present, such as beeswax or keratin. For further information, please write to cosmetologa@mediterranea.it

Are your cosmetics vegan?

Vegan cosmetics are products that do not contain ingredients derived from animals or substances produced by animals, such as milk, honey, or snail mucin.

Most of the products in our range are vegan, but there may be some exceptions. However, our products do not have Vegan certification.

For further information, please write to cosmetologa@mediterranea.it.

Do your cosmetics contain gluten? Can I use your cosmetics if I have coeliac disease?

According to AIC, the Italian Coeliac Association, all cosmetics, including lipstick and lip balm, should not pose a risk for people with coeliac disease and can be used, as a cosmetic product is a mixture of substances that acts exclusively on the surface layers of the skin.

Some products may contain ingredients that include gluten, such as wheat, so it is preferable to assess each product on a case-by-case basis.

For peace of mind and to avoid any inconvenience, we recommend writing to cosmetologa@mediterranea.it.

Do your cosmetics contain nickel?

Nickel is a metal. It is not an ingredient that is intentionally added to cosmetic products, but for manufacturing reasons, possible traces of nickel are considered technically unavoidable.

Its presence is permitted by law and it would therefore be incorrect to indicate “Nickel Free”, while it is correct to indicate “Nickel Tested”.

It is common practice to accompany the wording “Nickel Tested” with the maximum acceptable threshold, which is 1 ppm.

Below are the lines tested for the presence of nickel, with values below 1 ppm, and therefore indicated in cases of confirmed allergy to this metal:

- PHARMA line, excluding CellZero Draining Mud
- SUN/AFTER SUN line
- M-BABY BIO line
- SOS Sanitising products: hand sanitiser, sanitising liquid soap, sanitising spray
- TERME line, excluding Terme Draining Mud
- BIO NATURA line

Do your cosmetics contain heavy metals?

In general, we do not carry out tests to detect heavy metals such as titanium, lead, and others in our products.

On some product lines, nickel testing is carried out to ensure that the concentration is below 1 ppm.

Do your cosmetic products contain parabens?

Parabens are substances used to preserve cosmetic products.

Although they are safe ingredients and authorised by cosmetic legislation, Mediterranea Cosmetics has chosen not to use them in its formulations because they have been the subject of debate and criticism.

Do your cosmetics have an expiry date?

Mediterranea cosmetics do not have an expiry date, as they have a shelf life of more than 30 months from the date of production. It is therefore not mandatory to indicate an expiry date.

However, it is necessary to indicate the period within which the product should be used after first opening, known as the Period After Opening, or PAO.

The PAO indicates the number of months within which the opened cosmetic product can be used safely. Contact with the external environment may, over time, alter the characteristics of the product, for example by changing its colour, properties, or consistency, or by encouraging bacterial contamination.

The PAO is indicated in all European Union countries with the same symbol: an open jar, shown both on the primary container, which is in direct contact with the cosmetic product, and, where applicable, on the outer box.

The open jar symbol, or the area next to it, shows the product’s duration after opening in months, written as a number followed by the letter “M”.

Are your creams comedogenic?

Mediterranea Cosmetics products are non-comedogenic. The ingredients are combined at suitable concentrations to help avoid this unwanted effect.

The key is to know your skin type — normal, dry, sensitive, combination, or oily — and choose the most suitable product to ensure good absorption and a pleasant feel on the skin.

I have a thyroid condition. Can I use anti-cellulite products?

For people with thyroid conditions, potential concerns are linked to the possible presence of iodine in cosmetics, as this could interfere.

Iodine has not been intentionally added to the products in our range. However, it may be present in traces in some ingredients.

For more information, please write to cosmetologa@mediterranea.it. In addition, as we do not know your personal situation in detail, we recommend asking your doctor for advice.

Can I use cosmetics during pregnancy?

A woman’s body undergoes many changes during pregnancy, so it is important to take the right precautions and seek medical advice in case of doubt.

For the face, we can recommend using any product in our range, preferably choosing natural lines with ingredients that have a high skin-tolerability profile, such as Vitamin C+ or Bio Natura.

For the body, products targeting the appearance of cellulite, products with essential oils, and other more intensive substances should be avoided.

One body cream we can recommend is Pharma Breast Body Cream, suitable during pregnancy and breastfeeding.
For advice and suggestions, please write to cosmetologa@mediterranea.it.

What is the difference between chemical and physical sun filters?

Today, mineral, or physical, filters are often spoken about very positively, while chemical filters are often viewed negatively because “chemistry” tends to be perceived in a negative way.

It would actually be more accurate to speak of inorganic filters, also known as physical or mineral filters, and organic filters, also known as chemical filters, because both act chemically.

Like all substances, they have pros and cons. Consumers can feel reassured, however, because the use of these substances is regulated, and the SCCS, the Scientific Committee on Consumer Safety of the European Union, establishes which ingredients and concentrations are safe.

This means that products that are dangerous to humans cannot be placed on the market.

Mineral filters reflect the sun’s rays, need to be applied several times, and leave a white cast on the skin. Chemical filters absorb the energy of radiation and then release it in the form of heat, and they are easy to apply.

Mediterranea has chosen to use the best combination of sun filters in order to offer products that are effective, safe, and pleasant on the skin.

Most of the formulas contain chemical filters. The protection system is stable and complete, with UVA-UVB filters that provide broad-spectrum coverage.

A particularly innovative formulation concept has been adopted, making it possible to achieve sun protection factors, including the highest ones, with a minimal amount of sun filters.

These advanced formulas offer maximum comfort on the skin, easy absorption during application even with high SPF levels, no white cast, reduced environmental impact, and lower marine pollution thanks to an Ocean Friendly approach.

Let's talk as we are
Simple, sincere, competent

Lucio Carli

Founder

Mediterranea Cosmetics, the beauty laboratory overlooking the sea.